As a business leader, you must understand how to effectively communicate with your staff, customers, partners, and the business community as a whole. Your listening skills significantly impact your ability to communicate. Therefore, to improve your leadership capabilities, you should update your listening skills.
Listen Without Preconceived Assumptions
One of the worst, most offensive things you can do during a conversation is to make assumptions. This can cause you to talk over others and ignore their perspectives, experiences, and ideas. It can also cause you to focus on your experience, pushing others’ experiences to the side as less important. You can also become more and more emotional or begin to listen less and less.
Therefore, state your case, but pay close attention to what others are saying. Do not try to form rebuttals or defend your original thought while your counterparts are speaking. Be open to new ideas and perspectives.
Avoid Evaluating the Reception of Your Message
When you are speaking, avoid looking for cues that your audience agrees or disagrees with you. Instead, say your peace and listen to their responses. If you are consistently considering their perspective or watching for cues, you could miss important information that they are sharing with you. In addition, these conversations can become adversarial as you and your counterparts fight to make your points understood.
Don’t Try to Protect or Defend Yourself
It is easy to see feedback as criticism. Many individuals do so regularly. However, this type of listening creates walls between you and your counterpart, and you both stop listening to each other. Instead, consider the perspective of the person who is speaking. Don’t search for negative connotations and criticisms.
Also, don’t try to formulate a defense during the conversation. This turns you into a victim who blames your actions on something outside yourself. It also discourages you from making changes.
Hear their concerns, ideas, suggestions, or direction. Respond by asking questions for clarification. You can agree or disagree with the person you are speaking with but do so with respect. Leave emotion out of these conversations.
Learn That You Aren’t Always Right
No one is right all the time, and thinking that you are may make you averse to advice. Avoid considering what people should do to solve their problems. Understand that you may not have all the information about an issue to create an effective solution. Instead of telling others what they need to do, allow them to tell you about their problem and tell you what they think the solution is.
You can dramatically improve your leadership skills by becoming an effective listener. Approach your conversations with an open mind and listen.
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